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Terms & Conditions

OUR TERMS & CONDITIONS PRICES Specifications of prices on our website are subject to be changed without further notice. If prices are changed and we will be forced to charge you a higher price than mentioned on the site, you will get a notice first, and you will be asked to send a confirmation if you accept the new price. The articles are priced in EURO and are inclusive 19 percent sales tax. PAYMENT Mugen-Shop accepts Paypal as a method of payment. After several years of buying r/c stuff internationally we enjoyed the safety and ease of use of this payment facility. BACKORDERS We backorder out-of-stock merchandise whenever possible unless you specify that you do not want an item backordered within 2 days after notification by e-mail. Certain sale merchandise, products with uncertain availability, items priced under $10.00 and discontinued items may not be backordered. We only charge our shipping charge once per order and will not charge you twice for orders containing backorders. Backorders shipped to international addresses or via "Express" shipping methods will incur special shipping charges with each shipment. You may cancel your backorders at any time by sending an e-mail. ORDER FULFILLMENT All in-stock items will be shipped the next day after receiving a notification of your payment. If you feel that your order is missing merchandise, please carefully read your invoice as your order may have been shipped in two or more shifts and may arrive on two different days. INTERNATIONAL ORDERS Mugen-Shop ships all over the world. RETURNING MERCHANDISE Complete instructions for returning merchandise are printed on the back of your invoice. Please carefully read those instructions if you need to return an item. We will accept merchandise for return that was purchased from Mugen-Shop within 14 days of receipt. There is no restocking fee for qualified returns. The merchandise must be in new and unused condition and in its original packaging. Mounting and running fuel through a model engine, installing radio parts in a model, installing software or discarding the packing material are some examples of what constitutes used merchandise. We do not accept returns that are billed to Mugen-Shop in any way. DEFECTIVE RETURNS If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly. Defective merchandise may be returned to us as long as it is in new and unused condition. Used, defective merchandise should be returned directly to the manufacturer for warranty repair or replacement. Manufacturer defects found after the product has been used revert to the manufacturer’s warranty (a copy of which can be obtained upon customer request) and they will handle any problems for you directly. If you can determine that a product is defective before using it, we may be able to accept it back for exchange or refund; however, we suggest that you send us an e-mail before taking any action. DAMAGED RETURNS Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call our Order Assistance line immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return. QUESTIONS OR CHANGES TO RECENTLY PLACED ORDERS If you have placed an order with Mugen-Shop recently and need some information about it or would like to change it in some way, there are a number of ways you may contact us. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible depending on how much time has already elapsed. You may check on the status of recently placed orders by sending an e-mail or contacting us by phone. LIMITS OF RESPONSIBILITY We accept no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs not completed by our service center, etc. All of the products we sell are intended for retail consumption by our customers and are not intended for resale. Any consequences arising out of the resale of merchandise purchased from Mugen-Shop is the responsibility of the seller, not Mugen-Shop. PRICE AND/OR DESCRIPTION CHANGES All prices, pictures and descriptions on this site and all other Mugen-Shop publications are subject to change. Mugen-Shop maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, Mugen-Shop reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies. WE WISH WE COULD HAVE YOU COME FOR A VISIT ALL THE TIME, BUT CALL FIRST We’re strictly a mail-order facility and regret that we are not always able to handle walk-in orders, returns, tours, inquiries, etc. If you have more questions regarding our terms and conditions, send please send us an e-mail or fill in our contact form on this website.or use service@mugen-shop.com